CloudTitan Hosting
cloudtitan.cloud
info@cloudtitan.cloud

CloudTitan Hosting Privacy Policy

Last Updated: 04/04/2025

1. Information We Collect

We collect the following types of information:

A. Personal Information

• Account & Billing Data: Name, email, address, phone number, payment details (processed securely via WHMCS)
• Login Credentials: Usernames, passwords (encrypted), and security questions
• Support Requests: Information provided when contacting support

B. Technical & Usage Data

• Server Logs: IP addresses, browser type, access times, and visited pages
• Cookies & Tracking: Session cookies for login security, analytics (Google Analytics), and WHMCS functionality
• Hosting Data: Domain names, website files, databases, and email content (stored on our servers)

2. How We Use Your Information

3. Data Sharing & Disclosure

We do not sell your personal data. However, we may share it with:

• Service Providers: Payment processors (Stripe, PayPal), domain registrars (e.g., OpenSRS), and infrastructure partners (cPanel, CloudLinux)
• Legal Authorities: When required by law (court orders, subpoenas)
• Business Transfers: If CloudTitan merges or is acquired

4. Data Retention & Security

• Retention Period: We keep data as long as necessary for billing, legal compliance, and service continuity
• Security Measures:
  • Encryption: SSL/TLS for data transfers, encrypted backups
  • Access Control: Restricted employee access to sensitive data
  • WHMCS Security: Two-factor authentication (2FA), brute-force protection

5. Your Privacy Rights

A. GDPR (EU/EEA Residents)

You have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Data portability (request a copy of your data)
• Withdraw consent (if processing is consent-based)

B. CCPA (California Residents)

You can:

• Opt out of data "sales" (though we do not sell data)
• Request disclosure of collected data
• Delete personal information (with exceptions for legal/billing needs)

To exercise these rights, contact:
📧 Email: info@cloudtitan.cloud
🌐 WHMCS Client Area: Submit a support ticket

6. Cookies & Tracking Technologies

We use:

• Necessary Cookies: WHMCS session cookies (required for logins)
• Analytics: Google Analytics (anonymous usage stats)
• Third-Party Cookies: Payment gateways (Stripe/PayPal)

Manage Cookies: Adjust browser settings or use our cookie consent tool (if enabled)

7. Changes to This Policy

We may update this Privacy Policy. Check the "Last Updated" date for revisions. Continued use of our services means you accept the changes.