Money-Back Guarantee: CloudTitan offers a 30-day money-back guarantee on shared hosting plans. Domain registrations and other non-refundable services are excluded.
1. Eligibility for Refunds
The following conditions apply for refund requests:
Refund requests must be made within 30 days of initial purchase
Only first-time purchases are eligible (refunds not available for renewal payments)
Refunds are prorated based on unused service time
Abuse of our refund policy may result in account suspension
2. Non-Refundable Services
The following services are not eligible for refunds:
Domain name registrations, transfers, and renewals
SSL certificates
Dedicated servers and VPS plans
Any third-party products or services
Service upgrades or add-ons
Accounts terminated for policy violations
3. Refund Process
Submit Request: Request refund through client area or billing department
Verification: Our team will verify eligibility (1-3 business days)
Processing: Approved refunds are processed within 5-7 business days
Notification: You'll receive email confirmation when completed
Refunds are issued to the original payment method. Bank processing times may vary.
4. Cancellation Policy
To cancel services and request a refund:
Login to your Client Area
Navigate to Services → My Services
Select "Request Cancellation"
Choose "Immediate" cancellation for refund processing
Cancellations must be completed before the next billing cycle to avoid additional charges.
5. Chargeback Policy
Filing a chargeback or dispute without first contacting our billing department will result in:
Immediate suspension of all services
A $50 chargeback processing fee
Permanent ban from future services
Please contact us first to resolve any billing issues.
Billing Department Contact
Email:billing@cloudtitan.cloud Phone: 01158 180150 Hours: Monday-Friday, 9AM-5PM [London Timezone] Include in requests: Account username, invoice number, and reason for refund
6. Policy Changes
CloudTitan reserves the right to modify this refund policy at any time. Changes become effective immediately upon posting to our website.
